7 Ways on How to Increase Patient Satisfaction in Your Clinic
Small changes can switch the emotion of patient satisfaction and patient retention during your practices!
An important goal for healthcare in recent years is to improve patient satisfaction at the maximum level to increase compliment from the patient to your clinic.
This will impact the image of your clinic. Successful healthcare practice is providing excellent care for your patient.
Maintaining the numbers of patients in your clinic is a difficult task to do and attracting new patients need a lot of effort, time, financial investment.
Furthermore, marketing techniques have several ways to established and referral programs that can help you in this undertaking.
Besides, satisfied patients are more likely to make follow-up appointments if they feel comfortable and happy with your services. Thus, adhere to a prescribed treatment plan, which can lead to more positive outcomes.
Read on to learn 7 ways to improve patient satisfaction at your healthcare practices.
Be punctual
Punctuality shows a practitioner’s respect for a patient’s schedule. Normally the patient has a busy schedule so the doctor needs to be timely.
Healthcare staff needs to scheduling their practice if an organization is having difficulty seeing patients on time.
Besides, the post-visit patient survey on your clinic must send it out quickly within 24 to 48 hours because do not want the patient to forget about their experiences.
Obtain hard data
Open-ended survey questions are not appropriate because one of the main disadvantages of open-ended questions is that it takes time for the customers to write feedback in their own words and difficult to analyze and interpret data.
Better use a closed-ended survey question such as multiple choice and yes or no questions.
For example, “was the wait time reasonable, yes or no.”
Create a helpful digital presence
Create and submit survey questions digitally by using Qualtrics, SurveySparrow and others.
Because people prefer online surveys 30 times more than answers on a paper sheet.
Embracing digital platforms is crucial for a company’s competitive advantage.
However, a digital platform significantly reduces costs. This shortens the business processes and it does not require much time to be implemented.
Moreover, maintenance and upgrades aren’t very complicated.
Build a comfortable waiting area
Invest in a comfortable waiting room like seating places and decorations that make your waiting room more enjoyable before their appointment.
Moreover, avoid uncomfortable furniture and poor lighting in your clinic.
Instead, fill your waiting room with comfortable seating, use warm lighting to create a more calming environment, install soft music to relax patients.
When patients feel more relaxed, they will feel waiting times are no longer anymore.
Protect your patient’s privacy
Many organizations wonder how to improve patient satisfaction and experience.
Most of the topics surrounding a patient’s visit to your clinic are a sensitive issue.
Therefore, your staff should understand and respect the environment in which they are speaking with a patient and try their best to conserve confidentiality.
Empathy
Empathy is the important feeling must have in each person, is the ability to understand and share the feelings of another.
It’s the main asset to improve health outcomes for patients.
Thus, it also helps an organization gain the fullest understanding of the patient experience.
Staff is friendly and helpful
Ultimately, patients come for your friendly and pleasant medical services.
But patients also want to see someone they feel comfortable with and a doctor and staff who will be invested in their well-being.
Frankly, be mindful is not only to provide a thorough examination but to also show a warm, caring, helpful, and friendly presence.
To get maximum satisfaction from the patient, your services must be very good.
However, at Mayflax, we provide pharmaceutical products services to the customer like a clinic. We serve our customers with excellent services and delivered quickly to your healthcare. Thus, by dealing with us, you will be able to enjoy a large selection of pharmaceutical products at affordable prices.
If you want to know more about us, you can contact us or sign up here.
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ABOUT THE AUTHOR
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Raihan Ridzuan
Bachelor of Science (Hons) Pharmacology, is Customer Relationship Executive of Mayflax , one of the nation’s leading healthcare and marketing company.
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