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7 Ways on How to Increase Patient Satisfaction in Your Clinic

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7 Ways on How to Increase Patient Satisfaction in Your Clinic

Small changes can switch the emotion of patient satisfaction and patient retention during your practices!

An important goal for healthcare in recent years is to improve patient satisfaction at the maximum level to increase compliment from the patient to your clinic.

This will impact the image of your clinic. Successful healthcare practice is providing excellent care for your patient.

Maintaining the numbers of patients in your clinic is a difficult task to do and attracting new patients need a lot of effort, time, financial investment.

Furthermore, marketing techniques have several ways to established and referral programs that can help you in this undertaking.

Besides, satisfied patients are more likely to make follow-up appointments if they feel comfortable and happy with your services. Thus, adhere to a prescribed treatment plan, which can lead to more positive outcomes.

Read on to learn 7 ways to improve patient satisfaction at your healthcare practices.

Be punctual

Picture of clock

Punctuality shows a practitioner’s respect for a patient’s schedule. Normally the patient has a busy schedule so the doctor needs to be timely.

Healthcare staff needs to scheduling their practice if an organization is having difficulty seeing patients on time.

Besides, the post-visit patient survey on your clinic must send it out quickly within 24 to 48 hours because do not want the patient to forget about their experiences.

Obtain hard data

Patient Data

 

Open-ended survey questions are not appropriate because one of the main disadvantages of open-ended questions is that it takes time for the customers to write feedback in their own words and difficult to analyze and interpret data.

Better use a closed-ended survey question such as multiple choice and yes or no questions.

For example, “was the wait time reasonable, yes or no.”

Create a helpful digital presence

Picture of digital device

Create and submit survey questions digitally by using Qualtrics, SurveySparrow and others.

Because people prefer online surveys 30 times more than answers on a paper sheet.

Embracing digital platforms is crucial for a company’s competitive advantage.

However, a digital platform significantly reduces costs. This shortens the business processes and it does not require much time to be implemented.

Moreover, maintenance and upgrades aren’t very complicated.

Build a comfortable waiting area

Picture of Waiting room

 

 

Invest in a comfortable waiting room like seating places and decorations that make your waiting room more enjoyable before their appointment.

Moreover, avoid uncomfortable furniture and poor lighting in your clinic.

Instead, fill your waiting room with comfortable seating, use warm lighting to create a more calming environment, install soft music to relax patients.

When patients feel more relaxed, they will feel waiting times are no longer anymore.

Protect your patient’s privacy

Picture of Patient privacy

 

Many organizations wonder how to improve patient satisfaction and experience.

Most of the topics surrounding a patient’s visit to your clinic are a sensitive issue.

Therefore, your staff should understand and respect the environment in which they are speaking with a patient and try their best to conserve confidentiality.

Empathy

PIcture of Empathy

 

Empathy is the important feeling must have in each person, is the ability to understand and share the feelings of another.

It’s the main asset to improve health outcomes for patients.

Thus, it also helps an organization gain the fullest understanding of the patient experience.

 

Staff is friendly and helpful

Picture of staf friendly and helpful

 

Ultimately, patients come for your friendly and pleasant medical services.

But patients also want to see someone they feel comfortable with and a doctor and staff who will be invested in their well-being.

Frankly, be mindful is not only to provide a thorough examination but to also show a warm, caring, helpful, and friendly presence.

To get maximum satisfaction from the patient, your services must be very good.

However, at Mayflax, we provide pharmaceutical products services to the customer like a clinic. We serve our customers with excellent services and delivered quickly to your healthcare. Thus, by dealing with us, you will be able to enjoy a large selection of pharmaceutical products at affordable prices.

If you want to know more about us, you can contact us or sign up here.

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            ABOUT THE AUTHOR

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Raihan Ridzuan

Bachelor of Science (Hons) Pharmacology, is Customer Relationship Executive of Mayflax , one of the nation’s leading healthcare and marketing company.

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Waiting time
COVID-19

The Benefits of Digital Signage in Your Healthcare Practice

Waiting time

The Benefits of Digital Signage in Your Healthcare Practice

In health industry, some company has outdated office look like old-school and others company are keeping up with the trend and latest technologies…The customers now likely to go to modern vibes because they feel more excitement and comfortable… So, your company still need to upgrade it?

Yes! It’s time to upgrade to a new one but at a low-cost.

You can upgrade your company with a new appearance with the simple element which is digital signage.

But nowadays, a novel coronavirus, SARS-CoV-2 has become a global pandemic with the uncontrollable spreading trend transmitted by ‘respiratory droplets’.

The World Health Organization (WHO) said: “there are 4.7 million new cases were reported in the past week, a decline of 6% from last week, and the number of new deaths has climbed to a record high at 93 000, a 9% increase from last week”. The increasing number of positive cases has also caused heavy pressure on hospitals and clinics.

Under the COVID-19 coronavirus condition, many hospitals now use internet technology, patient’s temperature detection, and self-service queuing kiosk to reduce the hospital clinic pressure from an online and offline perspectives.

Waiting time
Digital device

What Is Digital Signage?

Digital signage is a helpful tool for Healthcare Service. Digital signage is a media display screen that is placed in your healthcare facility to assist your staff.

The function of digital signage is to create an exciting experience for patients, increase wellness initiatives, and create a safer and more productive work environment.

It also helps healthcare staff to understand the value of using this technology to enhance the patient experience.

Thus, many clinics and hospitals began to use various forms of touchless solutions.

For example, KioWare and Asta Solution launched a solution that allowed customers to pull up a touchpad on their phones and interact with the kiosk that way. If you want to gain customers, you need to reach them on their terms.

Here’s, we give these 5 ways health clinic or hospital which can benefit from digital signage technology.

How Does Digital Signage Benefit Patients?

Reduce Patient Anxiety

Anxiety
Anxiety

Some people have an uneasy feeling if they go to the clinic or hospital especially for kids. A clinic is one of the most anxious places to be.

However, to help reduce some of the patient’s uneasily feeling like stress, the clinic can do some move like improvements to their services.

Entertainment is one of healthcare practice in digital signage are use while waiting rooms and decrease perceived wait time. Thus, it also helps calm your patient’s mind.

Moreover, digital signage providing upbeat, entertaining, and attractive content helps reduce anxiety and restlessness before their appointment.

Waiting Times

Wait times
Wait times

Digital signage ability to display multiple forms of content, in fact, digital screens are not only informative but also more pleasant and enjoyable wait.

Healthcare facilities can entertain patients and visitors by providing engaging news, shows, relevant health information, or facility updates by use digital information boards.

When digital screens with engaging content are added to waiting rooms, it will reduce the waiting time for the patients.

Hence, the long waiting time becomes faster, for example, 30-minute can feel more like a 20-minute while waiting when patients are watching high-quality content that is targeted to their wants and needs.

Build a connection to staff

Teammate
Teammate

 

The patients like to know who they are working with before they go to the clinic for the health appointment.

Besides, digital signage will introduce your patients to your staff in an interesting way.

Thus, your team can create one introduction video on digital signage showing both the professional appreciation and personality of your staff.

It helps build a strong trusting relationship with your patients.

Easy for patient to search the building

Finding
Finding

 

 

If your clinic is located in a large building or hard to find, it can be harder for visitors to navigate. You can solve this problem by using interactive maps and directories near the entrance to your location, different from static maps such as interactive wayfinding tools.

This great tool will compact and personalizes information so that your visitors or patients only see the information they need, which helps them find their way more easily and faster.

Educate patients with shares important health-related information

Health information
Health information

 

 

 

The knowledge you can share our educational content such as wellness tips, treatment procedures, and medical advice that will make your patients become an informative person and healthier.

Your clinic can create short Informative videos for patients to watch while waiting to see the doctor or for their prescription.

However, this application is also widely used for Patient Education, “Prevention is better than Cure”.

Healthcare practice , clinic, health, healthy, application, apps, digital, digital signage, digital health,  services, appointment, book,  maps, professional health, anxiety, anxious, mind, pleasant, info, information, wellness tips, education, mobile device, patient, connection, team, relationship, valuable times, waiting time.

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Raihan Ridzuan

Raihan Ridzuan ,  Bachelor of Science (Hons) Pharmacology, is  Customer Relationship Customer of Mayflax , one of the nation’s leading healthcare and marketing company.

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5 Tips on Reducing Patient Wait Times In Your Clinic

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5 Tips on
Reducing
Patient Wait Times
in Your Clinic

Photo of an empty clinic
Martha Dominguez de Gouveia

Patients easily get frustrated if they waiting for a long time to see their medical practitioner. Waiting too long in businesses may lead to an unhealthy work environment and bad experiences among patients.

Furthermore, patient wait times can impact on clinic because they have a powerful effect on overall patient satisfaction.

Meanwhile, about 5,000 patients and 97% say they are getting frustrated by having to wait in waiting rooms recently surveyed by the company Software Advice.

As well as, 8% of patients will be less frustrated if they know how long the wait would be.

Said pediatrician Justin Smith, M.D., director of primary care innovations at Cook Children’s in Fort Worth, Texas.

“As doctors, we just need to value everyone’s time,” and “Sometimes we can get in the habit of thinking our time is more important than anyone else’s, and that’s unfair and unreasonable.”

Reducing Wait Times

Fortunately, there are many efficient ways for reducing patient wait times. We need to have good strategies to solve this problem, here are the main 5 tips we found to reduce waiting time in clinics practices.

1. Collect patient information before their scheduled appointment.

Collect patient info it may seem convenient at the time of the visit. I believe preventing delays at check-in can reduce patient wait times.

Does your office staff gather insurance information and patient history when they schedule an appointment? Are patients asked to complete the necessary forms before arrival?

Prepping paperwork collection will help patients be ready for tomorrow’s appointment as soon as they arrive at the office.

Moreover, through your website or via an online patient portal, they can complete the paperwork, and time spent in a waiting room at the clinic will reduce.

2. Create and stick to a policy for no-shows and late arrivals.

The healthcare company can create a policy for dealing with patients who do not show up or arrive late for their appointments such as QueueMed,  and BookDoc.

This application will automated reminders to remind the patients of their appointment via messenger and email.

The clinic can  set a time limit for late arrivals if a patient late more than 30 minutes or no-shows and need to reschedule back. Hence, late fees will be charged for cancellation or no show-up on-time. 

These policies can emphasize that you’re doing this because you value their time as much as they do.

3. Use a mobile queue solution

Implementing a mobile queue tool are a great way to keep wait times down.

Thus, QueueMed Solutions gives the patient to arrange their wait times and at the same time, it can help you to manage patient flow.

With the current situation, this is especially important during the ongoing Covid-19 pandemic due to the need to reduce the risk of transmission and observe social distancing measures.

QueueMed Solutions

Over 50,000 patients, the QueueMed Solutions have helped to improve their clinic visit experience and save their waiting times. Moreover, QueueMed provides more efficient ways to book the appointment via mobile device.

Furthermore, not only just QueueMed, there are more queue apps like a BookDoc which provides a mobile queue solution and able to search for doctors’ available time slots.

4. Divide front-desk duties

Segregate each staff to a specific job, such as phones or greetings. A smooth-running front-desk is important to successful daily operations in your clinic.

If the front-desk staff is stretched thin and not solid, some things may not be done or done properly may risk their job dissatisfaction, and can get a negative effect on how they interact with patients.

How can that problem be avoided? Besides, create an expert in charge of an area front-desk where the activities will run smoothly, there is a much better chance they will be happy and productive.

5. Using patient pre-registration

Have a clear understanding of your current registration process so that you can incorporate pre-registration into your training workflow.

As a result, with this approach, all registrations are incorporated directly into the registration software without the need for paper forms.

Pre-registration can simplify the process by collecting patient information. Besides, work as a team to determine the information you need to gather from patients during pre-registration.

Thus, you can use BookDoc App with mobile devices and internet access to book an appointment at any time from wherever you are, even when clinics are closed. The system is available 24 hours. The doctors’ portal allows you to conveniently and easily access patient information.

Hence, pre-registration can be done on the phone ahead of the appointment, or on the day of the appointment in person.

In the healthcare sector like clinics, waiting time can being a huge factor in determining patient satisfaction scores which result in repeat business and referrals.

While it is impossible to completely eliminate patient waiting times, its reduction remains possible.

Remember, a happy patient can boost their emotion to become a healthy person!

Health, healthy person, application, apps, appointment, book, booking, queue, mobile queue, clinic, digital health,  professional health, info, information, mobile device, patient, profit, profitable, tips, waiting time, policy.

     ABOUT THE AUTHOR

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Raihan Ridzuan

Raihan Ridzuan ,  Bachelor of Science (Hons) Pharmacology, is  Customer Relationship Executive of Mayflax , one of the nation’s leading healthcare and marketing company.

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