How to become a panel clinic?

How to become a panel clinic?

What is a panel clinic?

Panel clinic provides medical treatment for any Insured Person under SOCSO due to ‘Employment injury ’.

The Insured Person can refer to the list of clinics to receive emergency treatments.

Additionally, there are the following documents to fill in the Accident Report form, Occupational disease reports, or a cover letter from the employer.

How to register as a Panel Clinic for Insured Person?

Letter of application together with a proposal clinic and clinic profile
Copy of Identity card of every doctor
Copies of recognized training occupational health certificates
Copy of Form (Latest Annual Practising Certificate (APC) for every doctor)
Copy of Form (Certificate of Registration)
Copies of Form (Certification to Establish / Maintain / Handle / Provide Private Medical Care / Clinic)
Panel List – Company or employer who appoints panel clinic
Treatment quotation

Examples Of Occupational Health Training Certificate

Certificate In Occupational Medicine (MEDICAL PROGRESS INSTITUTE)
Workshop on Occupational Health (NIOSH)
Graduate Diploma in Occupational Health (UKM)
Occupational Health Doctor (Module 1) (NIOSH)
Examination Doctors Health (NIOSH)
Occupational Health Course For Medical Practitioners (OEM)

Insurance Benefits for Employees

Employee benefits are optional compensation rather than wages given to employees to their fixed payment as an addition. It covers health, dentistry, vision, life, and others.

Disability income also protection plans, retirement benefits, childcare, tuition reimbursement, sick leave, vacation, education funding, and flexible and alternative work arrangements.

However, the purpose of medical benefits for employees in Malaysia is to improve the economic security of staff members. As well as, to increase employee retention throughout the organization.

Furthermore, the employee benefits will increase productivity in the workplace because they feel assured.

Moreover, employees with life insurance and personal injury can also use additional coverage such as income replacement to their serious illness or serious disability.

Four common types of Medical Benefits for Employees in Malaysia

Medical insurance

Medical insurance plans include hospital visits, doctor visits, surgeries, prescriptions, and possibly vision and dental. Therefore, as an employer, you will cover most of the premium.

Life insurance

For a company, if your employee accidentally dies, life insurance will provide compensation to the employee’s named beneficiaries. They will help to bear the cost of the funeral and the ongoing cost of living to the employee’s family.

Disability Insurance

The offer has short-term and long-term disability insurance. Even if your employee is injured or suffering from chronic illness, these benefits provide a payment throughout the period your employee is unable to work. Therefore, companies can add Critical Illnesses Plans riders to GTL plans.

Retirement Benefits

Retirement benefits are the most common type that allows the employee to deduct the amount of salary that needs to be paid for retirement savings. Meanwhile, some companies will choose one amount to match for the deduction.

References:

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About the author

Raihan Ridzuan

Bachelor of Science (Hons) Pharmacology, is a Customer Relationship Executive of Mayflax, one of the nation’s leading healthcare and marketing companies.

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February 5, 2021January 29, 2022

Improper Inhaler Technique: Affect Asthma Control

Healthcare professionals can support patients in optimizing their technique by examining the effects of the sub-optimal inhaler.

Inhalers used to treat asthma and chronic obstructive pulmonary disease (COPD). Thus, inhalation techniques play a major role in improving drug adherence.

About 92% people with asthma use their device incorrectly. Improper inhaler have been reported in children and adults, including experienced inhaler users

Moreover, improper inhaler technique can prevent drugs from reaching to lungs. It can be effective if the patient used in correct ways. Good inhalation techniques are very important to maximize the benefits of these drugs.

Hence, the correct technique depends on what type of inhaler. Some inhaler steps differ according to the type of inhaler.

Besides, healthcare professionals must be proficient in how to use correctly of each inhaler device and need to be aware of common mistakes so they can confidently demonstrate in front of patients.

However, you can purchase the inhaler with doctor’s prescription at any pharmacy, and healthcare professional can buy from any pharmaceutical company such as Mayflax.

Types of Asthma Devices

Common inhaler are used to deliver asthma and chronic obstructive pulmonary disease (COPD) medications which are metered dose inhalers (MDIs), dry powder inhalers (DPIs), and soft mist inhalers (SMIs).

Meanwhile, each type of inhaler has advantages and disadvantages. Below, the various types and technique of inhaler medical device :-

1. Pressurised metered dose inhaler (PMDI)

Description

Drug is stored under pressure in the metal canister
A fine mist of medication is released upon pressing the canister that can be inhaled into the lungs
Works well with a valved holding chamber (VHC) or spacer.

How to use?

First, need to remove cap.
Second, hold inhaler upright and shake well.
Third, breathe out gently and away from inhaler.
Fourth, put mouthpiece between teeth without bite and close lips to form a good seal.
Start to breathe in slowly and deeply. At the same time, press the inhaler device.
Hence, hold breath for 5 to 10 seconds.
While holding breath, remove inhaler from mouth.
Breathe out gently and away from the inhaler.
Repeat dose if needed and replace cap.
Lastly, clean device if necessary after use.

Available Brand in Malaysia

Ventolin® MDI (Salbutamol)
Flixotide MDI (Fluticasone)
Flutiform® MDI (Fluticasone/Formoterol)
Foster® MDI (Beclometasone/Formoterol)
Alvesco® MDI (Ciclesonide)

2. Tuberhaler

Description

Dry powder inhaler (DPI)
No coordination required
Device dispenses a small amount of very fine powder directly into the lungs
Comes with a dose indicator

How to use?

First, need to unscrew and remove cover.
Second, check dose counter.
Third, keep inhaler upright while twisting grip at the base.
Twist around and then back until click is heard.
Then, breathe out gently, and away from the inhaler.
Fourth, put mouthpiece between teeth without bite and close lips to form good seal
Do not cover the air vents.
Breathe in strongly and deeply.
Fifth, hold breath about 5 to 10 seconds.
Hence, remove the device before breathing out fully.
If more than one dose is needed, repeat all steps starting from step 3.
Lastly, replace cover and clean the device if necessary.

Available Brand in Malaysia

Symbicort® Turbuhaler (Budesonide/Formoterol)
Pulmicort® Turbuhaler (Budesonide)
Bricanyl® Turbuhaler (Terbutaline)

3. Respimat soft mist inhaler

Description

Dispenses fine and easy to inhale droplets directly deep into the lungs.
Requires very less effort during inhalation
Comes with a dose indicator

How to use?

Hold inhaler upright with the cap closed.
Then, turn base in direction of arrows on label until it clicks. Half a turn.
Open the cap until it snaps fully open.
Breathe out gently, and away from inhaler.
Moreover, put mouthpiece in mouth and close lips to form a good seal.
After that, start to breathe in slowly and deeply through mouth;
And at the same time, press down on the dose button.
Continue to breathe in slowly and deeply.
Hold breath for 5 to 10 seconds.
While holding breath, remove inhaler from mouth.
Breathe out gently, away from mouthpiece.
Close cover to click shut.
If you need two doses, repeat from step 1 to get the full dose.

Available Brand in Malaysia

Spriva Respimat® (Tiotropium)

4. Accuhaler

Description

Dry powder inhaler (DPI)
No coordination required
Device dispenses a small amount of very fine powder directly into the lungs
Comes with a dose indicator

How to use?

Check dose counter.
Open cover using thumb grip.
Load dose.
Keep device horizontal or upright while sliding lever until it clicks and do not shake.
Then, breathe out gently but not into device.
Put mouthpiece in mouth, without biting and close lips to form a good seal.
Breathe in quickly and deeply.
After that, hold breath for a count of ten.
While holding breath, remove inhaler from mouth.
Slowly breathe out.
If more than one dose is needed, repeat all steps starting from step 3.
Close cover to click shut.
Clean device if necessary after use.

Available Brand in Malaysia

Seretide® Accuhaler (Salmeterol/Fluticasone)

5. Ellipta

Description

Medication is stored under pressure in the metal canister
A fine mist of medication is released upon pressing the canister that can be inhaled into the lungs
Works well with a valved holding chamber (VHC) or spacer.

How to use?

First, check dose counter and do not shake.
Second, slide cover down until click is heard.
Third, breathe out away from inhaler.
Fourth, put mouthpiece in mouth and close lips to form a good seal;
And do not block air vent with fingers.
Then, breathe in steadily and deeply.
Fifth, hold breath about 5 to 10 seconds.
While holding breath, remove inhaler from mouth.
After that, breathe out gently, and away from inhaler.
Slide the cover upwards as far as it will go, to cover the mouthpiece.
Lastly, rinse your mouth with water and spit it out for a steroid-containing inhaler.

Available Brand in Malaysia

Ventolin® MDI (Salbutamol)
Flixotide MDI (Fluticasone)
Flutiform® MDI (Fluticasone/Formoterol)
Foster® MDI (Beclometasone/Formoterol)
Alvesco® MDI (Ciclesonide)

Common Errors with Inhaler Technique

Not breathing with the proper way.
Breathing in too early and too late when pressing the inhaler canister.
Forget to shake the inhaler before use.
Not waiting for the next puff. Some inhalers, need to wait at least 30 to 60 seconds before taking the next puff.
Hence, not breathing out before using the inhaler and does not have a tight lip seal.
Not lifting your chin slightly before breathing in.
Furthermore, not holding your breath after taking the inhaler;
As well as, not using a spacer when needed.

Guidance of How To Use Your Asthma Devices?

This video shown how to use different types of inhalers.

References:

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Raihan Ridzuan

Raihan Ridzuan, Bachelor of Science (Hons) Pharmacology, is Customer Relationship Executive of Mayflax, one of the nation’s leading healthcare and marketing company.

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February 2, 2021January 29, 2022

COVID-19: Can vitamin C help boost your immune system?

Coronavirus disease 2019 (COVID-19) is an infectious disease caused by Severe Acute Respiratory Syndrome Corona Virus 2 (SARS-CoV-2). It happened in December 2019 in Wuhan, China, and spread globally, resulting in an ongoing pandemic.

The COVID-19 pandemic was confirmed as a global pandemic by the World Health Organization.

Thus, it continued to spread and a vaccine is urgent for immunization and a cure. Meanwhile, waiting for the production of vaccine done, taking precautions action is considered the best approach.

This disease is asymptomatic and the severity of covid-19 may lead to severe respiratory tract infections and become deadly.

Furthermore, according to the Centers for Disease Control and Prevention (CDC), these factors related to immunity such as age and underlying conditions determine the risk of infection.

Therefore, individuals who are at higher risk of having covid-19 complications is a person that having a pre-existing illness like type 2 diabetes, liver disease, hypertension, cardiovascular disease, and respiratory issues.

It also increases with age as the general immunity reduces when you getting older.

Besides, immune factors play a major role to protect our bodies, with this variety factor which indicates the influence the severity of the disease.

Does Vitamin C help boost your immunity and keep you from COVID-19-free?

Not exactly! It strengthens your immune system, but there is no concrete evidence that it can treat or prevent the disease caused by a SARS-CoV-2 infection. However, our body still needs vitamins to boost the immune system.

Similarly, no evidence said that vitamin C supplements can help to prevent COVID-19, “Dr. William Schaffner, a professor of preventive medicine and infectious diseases at Vanderbilt University Medical Center in Tennessee, told New York Times Parenting”.

“If there’s going to be an advantage, it’s going to be very modest,” Schaffner said.

Vitamin C

Vitamin C, also known as ascorbic acid, is a water-soluble vitamin that has immune-boosting micronutrients and it is relatively easy to get such as can be found in a variety of fruits and vegetables.

Hence, low vitamin C levels are also resulting in many health problems such as poor immunity, bleeding gums, and tooth loss.

Since your body cannot produce vitamin C, it’s important to include essential nutrients in your daily diet.

Humans cannot produce vitamin C on their own, because they don’t have the specific enzyme needed. Hence, we need to get it from an exogenous source which is food that includes essential nutrients in daily diet.

In addition, vitamin C plays a role in maintaining the immune system comprehensively through its antioxidant ability to protects against damage induced by oxidative stress, collagen synthesis, or directly strengthens immune cells in the fight against infection.

It also helps prevent the common cold.

However, you can purchase the vitamin C supplement at the pharmaceutical wholesaler if you want in a bulk quantity such as mayflax.

How much your body need Vitamin C per day?

The recommended daily dosage of vitamin C follow by age and gender. As per the National Institutes of Health, the Recommended Dietary Allowances (RDAs) for vitamin C are as follows:

Age	Male	Female	Pregnancy	Lactation
0–6 months	40 mg	40 mg
7–12 months	50 mg	50 mg
1–3 years	15 mg	15 mg
4–8 years	25 mg	25 mg
9–13 years	45 mg	45 mg
14–18 years	75 mg	65 mg	80 mg	115 mg
19+ years	90 mg	75 mg	85 mg	120 mg

Note: Individuals who smoke need more doses than non-smokers needed, which is add 35 mg per day.

Here, have five clinical stages of coronavirus disease 2019 (COVID-19) :

Figure 1: Covid-19 treatment stratification in a Malaysian public hospital setting.

Can we consume vitamin C too much ?

Vitamin C is water-soluble, meaning it absorbs and passes through your body faster. Besides that, vitamin C is eliminated when you urinate.

Taking more than 2000 milligrams per day of vitamin C can lead to unpleasant side effects such as:-

Stomach pain
Nausea
Diarrhoea
Vomiting
Heartburn
Headache
Insomnia

Other food sources that are high in Vitamin C

Foods rich in vitamin C include :-

Oranges and orange juice
Grapefruits
Strawberries
Kiwis
Broccoli
Brussels sprouts
Spinach
Kale
Red and green peppers
Potatoes

Immune booster to maintain body health

There are 6 immune boosters to help you to maintain a healthy body other than vitamin C :-

Vitamin A (Beta Carotene): This vitamin helps the health of your intestines and respiratory system. Foods rich in vitamin A include carrots, sweet potato, spinach, broccoli, and red bell peppers, egg yolk, butter, milk, cheese, etc.

Vitamin E: Vitamin E can be a cancer prevention agent preventing cells from oxidative harm from free radicals. These nutrients also can neutralization of free radicals by working as an antioxidant such as vegetable oils, nuts, seeds, and avocado.

Zinc: There are many zinc-dependent enzymes in our body and their deficiency is associated with immune dysfunction. Zinc-rich foods such as beans, seeds, nuts, meat, poultry, some shellfish, legumes, whole grains, and fortified cereals.

Selenium: Selenium is another body’s antioxidant system, that ensures the body against oxidative pressure. It a mineral that helps certain immune cells function at their best. For examples, seafood, meat, whole grains, dairy, fruits and vegetables.

Probiotics: The function of probiotics to helps the gut to become a healthy gut because it is made up of good bacteria that help keep your body healthy and working well. Moreover, not only that, probiotics can contribute to immune function.

Protein: Specific amino acids can be found in protein. There are essential for T-cell function, which are cells that protect the body from pathogens. For instance, meats, poultry, seafood, eggs, beans, nuts, and all seeds which contain a lot of protein.

These nutrients are proven to help your body’s immune system function most efficiently and effectively, but if you eat too much, it can be harmful. Thus, eat these nutrients in moderation and do not overeat.

Can taking vitamin C help to prevent COVID-19?

Frankly, without a vaccine, it is important to find ways to prevent the spread of COVID-19. Again, there are many things about this virus that we still do not know because viruses keep changes through mutation, and new variants of a virus are expected to occur over time. Sometimes new variants emerge and disappear.

Right now, vitamin C is one of the few vitamins that your body needs to do its best. Getting enough vitamins and nutrients in your diet can help in strengthening your immune system, which also can possibly help you prevent this virus.

There is nothing wrong with taking vitamin C as part of your COVID-19 prevention plan, but no evidence it is true! There is a lot of ongoing research with positive results on the use of vitamin C as a treatment.

However, there is not enough information and evidence to know for sure whether it is effective against COVID-19.

Ways to prevent COVID-19

Furthermore, have other ways can help to prevent the covid-19 spread. Now, you can follow easy tips to add to your “new normal” as a daily routine :-

Wash your hands for 20 seconds.
Apply hand sanitizer
Wear a mask
Social Distance
Stay at home
Disinfect or sanitize all the things
Try not to touch your face or mouth.

References:

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ABOUT THE AUTHOR

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Raihan Ridzuan

Raihan Ridzuan , Bachelor of Science (Hons) Pharmacology, is Customer Relationship Executive of Mayflax , one of the nation’s leading healthcare and marketing company.

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January 26, 2021January 29, 2022

7 Ways on How to Increase Patient Satisfaction in Your Clinic

7 Ways on How to Increase Patient Satisfaction in Your Clinic

Small changes can switch the emotion of patient satisfaction and patient retention during your practices!

An important goal for healthcare in recent years is to improve patient satisfaction at the maximum level to increase compliment from the patient to your clinic.

This will impact the image of your clinic. Successful healthcare practice is providing excellent care for your patient.

Maintaining the numbers of patients in your clinic is a difficult task to do and attracting new patients need a lot of effort, time, financial investment.

Furthermore, marketing techniques have several ways to established and referral programs that can help you in this undertaking.

Besides, satisfied patients are more likely to make follow-up appointments if they feel comfortable and happy with your services. Thus, adhere to a prescribed treatment plan, which can lead to more positive outcomes.

Read on to learn 7 ways to improve patient satisfaction at your healthcare practices.

Be punctual

Punctuality shows a practitioner’s respect for a patient’s schedule. Normally the patient has a busy schedule so the doctor needs to be timely.

Healthcare staff needs to scheduling their practice if an organization is having difficulty seeing patients on time.

Besides, the post-visit patient survey on your clinic must send it out quickly within 24 to 48 hours because do not want the patient to forget about their experiences.

Obtain hard data

Open-ended survey questions are not appropriate because one of the main disadvantages of open-ended questions is that it takes time for the customers to write feedback in their own words and difficult to analyze and interpret data.

Better use a closed-ended survey question such as multiple choice and yes or no questions.

For example, “was the wait time reasonable, yes or no.”

Create a helpful digital presence

Create and submit survey questions digitally by using Qualtrics, SurveySparrow and others.

Because people prefer online surveys 30 times more than answers on a paper sheet.

Embracing digital platforms is crucial for a company’s competitive advantage.

However, a digital platform significantly reduces costs. This shortens the business processes and it does not require much time to be implemented.

Moreover, maintenance and upgrades aren’t very complicated.

Build a comfortable waiting area

Invest in a comfortable waiting room like seating places and decorations that make your waiting room more enjoyable before their appointment.

Moreover, avoid uncomfortable furniture and poor lighting in your clinic.

Instead, fill your waiting room with comfortable seating, use warm lighting to create a more calming environment, install soft music to relax patients.

When patients feel more relaxed, they will feel waiting times are no longer anymore.

Protect your patient’s privacy

Many organizations wonder how to improve patient satisfaction and experience.

Most of the topics surrounding a patient’s visit to your clinic are a sensitive issue.

Therefore, your staff should understand and respect the environment in which they are speaking with a patient and try their best to conserve confidentiality.

Empathy

Empathy is the important feeling must have in each person, is the ability to understand and share the feelings of another.

It’s the main asset to improve health outcomes for patients.

Thus, it also helps an organization gain the fullest understanding of the patient experience.

Staff is friendly and helpful

Ultimately, patients come for your friendly and pleasant medical services.

But patients also want to see someone they feel comfortable with and a doctor and staff who will be invested in their well-being.

Frankly, be mindful is not only to provide a thorough examination but to also show a warm, caring, helpful, and friendly presence.

To get maximum satisfaction from the patient, your services must be very good.

However, at Mayflax, we provide pharmaceutical products services to the customer like a clinic. We serve our customers with excellent services and delivered quickly to your healthcare. Thus, by dealing with us, you will be able to enjoy a large selection of pharmaceutical products at affordable prices.

If you want to know more about us, you can contact us or sign up here.

References:

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Raihan Ridzuan

Bachelor of Science (Hons) Pharmacology, is Customer Relationship Executive of Mayflax , one of the nation’s leading healthcare and marketing company.

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January 24, 2021January 29, 2022

The Benefits of Digital Signage in Your Healthcare Practice

The Benefits of Digital Signage in Your Healthcare Practice

In health industry, some company has outdated office look like old-school and others company are keeping up with the trend and latest technologies…The customers now likely to go to modern vibes because they feel more excitement and comfortable… So, your company still need to upgrade it?

Yes! It’s time to upgrade to a new one but at a low-cost.

You can upgrade your company with a new appearance with the simple element which is digital signage.

But nowadays, a novel coronavirus, SARS-CoV-2 has become a global pandemic with the uncontrollable spreading trend transmitted by ‘respiratory droplets’.

The World Health Organization (WHO) said: “there are 4.7 million new cases were reported in the past week, a decline of 6% from last week, and the number of new deaths has climbed to a record high at 93 000, a 9% increase from last week”. The increasing number of positive cases has also caused heavy pressure on hospitals and clinics.

Under the COVID-19 coronavirus condition, many hospitals now use internet technology, patient’s temperature detection, and self-service queuing kiosk to reduce the hospital clinic pressure from an online and offline perspectives.

What Is Digital Signage?

Digital signage is a helpful tool for Healthcare Service. Digital signage is a media display screen that is placed in your healthcare facility to assist your staff.

The function of digital signage is to create an exciting experience for patients, increase wellness initiatives, and create a safer and more productive work environment.

It also helps healthcare staff to understand the value of using this technology to enhance the patient experience.

Thus, many clinics and hospitals began to use various forms of touchless solutions.

For example, KioWare and Asta Solution launched a solution that allowed customers to pull up a touchpad on their phones and interact with the kiosk that way. If you want to gain customers, you need to reach them on their terms.

Digital signage has many types includes different types some of the most common are:-

Here’s, we give these 5 ways health clinic or hospital which can benefit from digital signage technology.

How Does Digital Signage Benefit Patients?

Reduce Patient Anxiety

Some people have an uneasy feeling if they go to the clinic or hospital especially for kids. A clinic is one of the most anxious places to be.

However, to help reduce some of the patient’s uneasily feeling like stress, the clinic can do some move like improvements to their services.

Entertainment is one of healthcare practice in digital signage are use while waiting rooms and decrease perceived wait time. Thus, it also helps calm your patient’s mind.

Moreover, digital signage providing upbeat, entertaining, and attractive content helps reduce anxiety and restlessness before their appointment.

Waiting Times

Digital signage ability to display multiple forms of content, in fact, digital screens are not only informative but also more pleasant and enjoyable wait.

Healthcare facilities can entertain patients and visitors by providing engaging news, shows, relevant health information, or facility updates by use digital information boards.

When digital screens with engaging content are added to waiting rooms, it will reduce the waiting time for the patients.

Hence, the long waiting time becomes faster, for example, 30-minute can feel more like a 20-minute while waiting when patients are watching high-quality content that is targeted to their wants and needs.

Build a connection to staff

The patients like to know who they are working with before they go to the clinic for the health appointment.

Besides, digital signage will introduce your patients to your staff in an interesting way.

Thus, your team can create one introduction video on digital signage showing both the professional appreciation and personality of your staff.

It helps build a strong trusting relationship with your patients.

Easy for patient to search the building

If your clinic is located in a large building or hard to find, it can be harder for visitors to navigate. You can solve this problem by using interactive maps and directories near the entrance to your location, different from static maps such as interactive wayfinding tools.

This great tool will compact and personalizes information so that your visitors or patients only see the information they need, which helps them find their way more easily and faster.

Educate patients with shares important health-related information

The knowledge you can share our educational content such as wellness tips, treatment procedures, and medical advice that will make your patients become an informative person and healthier.

Your clinic can create short Informative videos for patients to watch while waiting to see the doctor or for their prescription.

However, this application is also widely used for Patient Education, “Prevention is better than Cure”.

References:

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Raihan Ridzuan

Raihan Ridzuan , Bachelor of Science (Hons) Pharmacology, is Customer Relationship Customer of Mayflax , one of the nation’s leading healthcare and marketing company.

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January 19, 2021January 29, 2022

5 Tips on Reducing Patient Wait Times In Your Clinic

5 Tips on
Reducing
Patient Wait Times
in Your Clinic

Patients easily get frustrated if they waiting for a long time to see their medical practitioner. Waiting too long in businesses may lead to an unhealthy work environment and bad experiences among patients.

Furthermore, patient wait times can impact on clinic because they have a powerful effect on overall patient satisfaction.

Meanwhile, about 5,000 patients and 97% say they are getting frustrated by having to wait in waiting rooms recently surveyed by the company Software Advice.

As well as, 8% of patients will be less frustrated if they know how long the wait would be.

Said pediatrician Justin Smith, M.D., director of primary care innovations at Cook Children’s in Fort Worth, Texas.

“As doctors, we just need to value everyone’s time,” and “Sometimes we can get in the habit of thinking our time is more important than anyone else’s, and that’s unfair and unreasonable.”

Reducing Wait Times

Fortunately, there are many efficient ways for reducing patient wait times. We need to have good strategies to solve this problem, here are the main 5 tips we found to reduce waiting time in clinics practices.

1. Collect patient information before their scheduled appointment.

Collect patient info it may seem convenient at the time of the visit. I believe preventing delays at check-in can reduce patient wait times.

Does your office staff gather insurance information and patient history when they schedule an appointment? Are patients asked to complete the necessary forms before arrival?

Prepping paperwork collection will help patients be ready for tomorrow’s appointment as soon as they arrive at the office.

Moreover, through your website or via an online patient portal, they can complete the paperwork, and time spent in a waiting room at the clinic will reduce.

2. Create and stick to a policy for no-shows and late arrivals.

The healthcare company can create a policy for dealing with patients who do not show up or arrive late for their appointments such as QueueMed, and BookDoc.

This application will automated reminders to remind the patients of their appointment via messenger and email.

The clinic can set a time limit for late arrivals if a patient late more than 30 minutes or no-shows and need to reschedule back. Hence, late fees will be charged for cancellation or no show-up on-time.

These policies can emphasize that you’re doing this because you value their time as much as they do.

3. Use a mobile queue solution

Implementing a mobile queue tool are a great way to keep wait times down.

Thus, QueueMed Solutions gives the patient to arrange their wait times and at the same time, it can help you to manage patient flow.

With the current situation, this is especially important during the ongoing Covid-19 pandemic due to the need to reduce the risk of transmission and observe social distancing measures.

QueueMed Solutions

Over 50,000 patients, the QueueMed Solutions have helped to improve their clinic visit experience and save their waiting times. Moreover, QueueMed provides more efficient ways to book the appointment via mobile device.

Furthermore, not only just QueueMed, there are more queue apps like a BookDoc which provides a mobile queue solution and able to search for doctors’ available time slots.

4. Divide front-desk duties

Segregate each staff to a specific job, such as phones or greetings. A smooth-running front-desk is important to successful daily operations in your clinic.

If the front-desk staff is stretched thin and not solid, some things may not be done or done properly may risk their job dissatisfaction, and can get a negative effect on how they interact with patients.

How can that problem be avoided? Besides, create an expert in charge of an area front-desk where the activities will run smoothly, there is a much better chance they will be happy and productive.

5. Using patient pre-registration

Have a clear understanding of your current registration process so that you can incorporate pre-registration into your training workflow.

As a result, with this approach, all registrations are incorporated directly into the registration software without the need for paper forms.

Pre-registration can simplify the process by collecting patient information. Besides, work as a team to determine the information you need to gather from patients during pre-registration.

Thus, you can use BookDoc App with mobile devices and internet access to book an appointment at any time from wherever you are, even when clinics are closed. The system is available 24 hours. The doctors’ portal allows you to conveniently and easily access patient information.

Hence, pre-registration can be done on the phone ahead of the appointment, or on the day of the appointment in person.

In the healthcare sector like clinics, waiting time can being a huge factor in determining patient satisfaction scores which result in repeat business and referrals.

While it is impossible to completely eliminate patient waiting times, its reduction remains possible.

Remember, a happy patient can boost their emotion to become a healthy person!

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ABOUT THE AUTHOR

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Raihan Ridzuan

Raihan Ridzuan , Bachelor of Science (Hons) Pharmacology, is Customer Relationship Executive of Mayflax , one of the nation’s leading healthcare and marketing company.

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Raihan Ridzuan

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Improper Inhaler Technique: Affect Asthma Control

Healthcare professionals can support patients in optimizing their technique by examining the effects of the sub-optimal inhaler.

Types of Asthma Devices

1. Pressurised metered dose inhaler (PMDI)

2. Tuberhaler

3. Respimat soft mist inhaler

4. Accuhaler

5. Ellipta

Common Errors with Inhaler Technique

Guidance of How To Use Your Asthma Devices?

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COVID-19: Can vitamin C help boost your immune system?

Does Vitamin C help boost your immunity and keep you from COVID-19-free?

Vitamin C

How much your body need Vitamin C per day?

Can we consume vitamin C too much ?

Other food sources that are high in Vitamin C

Immune booster to maintain body health

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7 Ways on How to Increase Patient Satisfaction in Your Clinic

Be punctual

Obtain hard data

Create a helpful digital presence

Build a comfortable waiting area

Protect your patient’s privacy

Empathy

Staff is friendly and helpful

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The Benefits of Digital Signage in Your Healthcare Practice

What Is Digital Signage?

How Does Digital Signage Benefit Patients?

Reduce Patient Anxiety

Waiting Times

Build a connection to staff

Easy for patient to search the building

Educate patients with shares important health-related information

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5 Tips on Reducing Patient Wait Times in Your Clinic

1. Collect patient information before their scheduled appointment.

2. Create and stick to a policy for no-shows and late arrivals.

3. Use a mobile queue solution

4. Divide front-desk duties

5. Using patient pre-registration

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5 Tips on
Reducing
Patient Wait Times
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