RETURN & REFUND POLICY
This Return & Refund Policy applies exclusively to purchases made through the Mayflax Online Ordering platform (app.mayflax.com).
Mayflax is committed to delivering accurate orders and providing exceptional customer service.
ELIGIBILITY & TIMEFRAMES
Customers must report product discrepancies, damages, or issues within 48 hours (2 days) of delivery receipt. Claims submitted beyond this timeframe will be declined at Mayflax’s discretion. All claims require photographic or video evidence for review.
QUALIFYING CONDITIONS FOR RETURNS/REFUNDS
Returns, exchanges, or refunds are authorized only for:
WhatsApp: +6012-637 0575
Email: info@mayflax.com
Quality inspection: 2-3 working days
Refund processing: 2-3 working days after approval
Bank processing: 7-14 working days for credit to customer account
Total estimated timeline: 11-20 working days
EXCHANGE OPTIONS
Approved exchanges are subject to:
ORDER CANCELLATIONS
By Mayflax: Orders may be cancelled due to stock unavailability with full refund within 7-14 working days
By Customer: Cancellations are NOT PERMITTED once order confirmation is issued or courier collection occurs
Pre-confirmation: Cancellations accepted only before confirmation email dispatch
DISPUTE RESOLUTION & CHARGEBACK PROTECTION
For chargeback disputes, customers must first attempt resolution through our customer service process.
Mayflax reserves the right to provide transaction documentation and delivery proof to financial institutions for dispute resolution.
REFUND METHOD
Refunds will be processed to the original payment method used for purchase. Credit card refunds may take additional processing time depending on the issuing bank.
LIMITATION OF LIABILITY
Mayflax’s liability is limited to the purchase price of the specific items in question. We are not responsible for consequential damages, lost profits, or indirect costs arising from product issues.
POLICY MODIFICATIONS
This policy may be updated periodically. Customers will be notified of significant changes via email or platform notifications. Continued use of our services constitutes acceptance of policy updates.
CUSTOMER SERVICE COMMITMENT
Our team is committed to fair and prompt resolution of all legitimate claims. For complex cases requiring additional investigation, customers will receive regular updates on claim status.
Mon to Fri: 8:00am to 5:00pm
Sat: 8:30am to 12:30pm