Confidentiality in Healthcare: Why Does It Matter?

Confidentiality in Healthcare Why Does It Matter

Confidentiality is the act of keeping patients’ health or personal information private. The Malaysia Medical Council (MMC) has created a Confidentiality Guideline for medical practitioners to secrete any shared particulars. 

Take a look at why confidentiality is a sine qua non in your medical practice. 

Why Does Confidentiality Matter

Why Does Confidentiality Matter?

Practising confidentiality is the key to tighten the trust between patients and their doctors. Any clinic and hospital staff should be responsible for preventing patients’ information leakage.

Some patients are not comfortable with sharing their medical records with a third party. For instance, sexual assault victims are less likely to disclose their medical reports due to social stigma around survivors. 

The MMC will take legal actions against those who fail to commit this act according to Section 30 of the 1971 Medical Act. Therefore, it is in everyone’s best interest to conduct good medical ethics. 

How to Know a Confidentiality Breach?

It is vital to recognise various types of confidentiality breaches. Here are the most common types of privacy violations:

  1. Unauthorised access to clinical records and histories, regardless of paper or computer documentation.
  2. Providing clinical information to medical personnel who is not in charge of patients’ medical care.
  3. Improper disclosure due to insufficient clinical facilities and management.
  4. Sharing patients’ medical conditions or personal information with family and friends.
  5. Discussing confidential information in a public area.

How to Protect Patients’ Confidentiality?

How to Know a Confidentiality Breach

You can consider these strategies to ensure protection upon your patients’ information: 

  1. Patient Confidential Agreement Form 

The purpose of this agreement form is to ensure clinic staff do not divulge any patient-related information and record. This agreement also acts as proof in case there is a breach of confidentiality. 

  1. Strengthen Password Security

Clinical staff must encrypt computer-saved medical data with passwords. Do note that it is safer to create different passcodes for each file to avoid third-party easy access. 

  1. Soundproofing Healthcare Environment 

Although soundproofing your examination office can cost much expenditure, investing in a proper room acoustics system can have a positive impact on healing and working attitude. It is also essential to prevent noise emissions from your office as others might overhear any private conversations taking place inside. 

When to Disclose Patients’ Information?

When to Disclose Patients’ Information

It is wise only to reveal medical and personal details upon patients’ approval.

However, there are five exclusive circumstances when doctors have the right to disclose patients’ medical records. 

  1. The patient is a suspected criminal
  2. The patient’s documentation is needed for court or statute purposes
  3. The health condition must be disclosed to a close relative for their best interest 
  4. The patient’s consent cannot be obtained during an emergency
  5. The patient’s health condition bears a potential threat to the public (e.g. COVID-19 cases) 

Visit our insights page to learn more healthcare tips for clinical service improvements. Also, don’t forget to check out Mayflax’s main webpage to understand more about our one-stop pharmaceutical products and services.  

Health Screening: Ways to Advance the Procedure

Health Screening Ways to Advance the Procedure

Health screening is essential when detecting any hidden diseases or conditions at an early stage. It is helpful for medical practitioners to perform early diagnosis before the disease progresses to the advanced stages. 

However, some patients may not be cooperative during the screening process. A study showed that factors such as negative experiences, complicated procedures, and time constraints could refrain patients from attending their health screening appointments. 

Learn more about how to improve health screening procedures for patients to overcome their complications below.

Health Screening

1. Video Education on Health Screening 

One of the main factors for low patient attendance in health screening is the lack of medical knowledge. Patients are less likely to undergo health screening procedures as they tend to get confused by the complicated process or various misinformation.

Consequently, practitioners must educate the public on the overall procedure and different types of chronic diseases. A practical method is recording a short clip that provides a comprehensible explanation that can be attainable on social media platforms like Facebook or YouTube.  

Each video recording should preferably be less than 5 minutes long, with audio subtitles available. Furthermore, please refrain from using complex medical jargon as the target audience are less likely to understand them. 

2. Digitalised Health Questionnaire 

Digitalised Health Questionnaire

Although the majority prefers a face-to-face consultation, bear in mind that some patients are unable or uncomfortable with verbally describing their health conditions. Practitioners should prepare a questionnaire for those who prefer online communication. 

Practitioners can achieve this by using a simple Google Form that includes a range of short-answer questions, scale ratings, yes/no questions, and checkboxes. This way, patients have the chance to answer a variety of questions without feeling lethargic. They will be more confident in providing information when there is no pressure to give out detailed answers.  

Medical practitioners can benefit from this survey mode as well. Based on the patients’ answers, it is easy to compare and get quantitative and qualitative data. 

Again, try not to use complicated medical jargon when designing your questionnaire. 

3. Health Screening Tracking App

Have you ever encountered patients who keep losing their medical record cards? It is time to discard the small paper card and transition to a digital record via mobile app. This application will appeal to patients who lead a busy lifestyle and the elderly population.

When creating a simple yet efficient mobile app, you should consider usability, readability, and functionality. If the app interface design is excessively vibrant and the font size is below 12pt, patients are less likely to utilise it. 

Health Screening Tracking App

The function of the app is for patients to track screening history and review screening results easily. Besides that, patients could conveniently make and alter their follow-up screening appointment dates. Simultaneously, the app will push a reminder notification when their screening appointment date is approaching.

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How to Identify Counterfeit Drugs in Online Pharmaceutical Trades

How to Identify Counterfeit Drugs in Online Pharmaceutical Trades

Cases of counterfeit drugs sold online are a significant problem in the online trading world. From a 2020 report by the Organisation for Economic Co-operation and Development (OECD), antibiotics take the most counterfeited pharmaceutical product.

As health practitioners, it is best to have a keen eye on detecting fake medicine within the online pharmaceutical market. Hence, we provide a few pointers on how to differentiate authentic and forged drugs. 

How to Identify Counterfeit Drugs

Counterfeit Drugs Pricing 

If the price of a pharmaceutical good is significantly lower than the market price, it is more likely to be a counterfeit product. In other words, dishonest traders tend to perform this scam tactic to understand how products with lower costs can easily attract more customers

Hence, the best way to prevent this is to research before purchasing. Moreover, it would be best to compare prices between different suppliers to know the product’s original market price. 



Although it can be hard to distinguish between real and fake medical products at first glance, you can spot the contrast if you pay attention to the package design: 

  • Colour: tone and shade
  • Typography: misspellings, font sizes, and font type
  • Vector: shape and size

Again, research is vital before making any purchase decisions. 

In addition, some counterfeit products might not have a proper seal or packaging. If you find that your newly arrived batch of cough medicines are not within their boxes, there is a possibility the goods are not genuine.  

Drug Registration Number

Drug Registration Number

Authentic medical drugs have a series of registration numbers. In Malaysia, the valid serial number will start with MAL (short form for Malaysia), followed by an 8-digit number. Subsequently, the alphabet at the end of the serial indicates the registration category. 

Here is a list of the categories:

  • A: Controlled medicines
  • X: Over the counter medicines (OTC)
  • T: Natural Products/ Traditional Medicines
  • N: Health Supplements
  • H: Veterinary Products

Therefore, having a registered serial number on the package shows that the drug is Ministry of Health (MOH) approved. 

Anti-Counterfeit Hologram Meditag

Have you noticed the glowing sliver Meditag holographic sticker on the side of pharmaceutical packagings?

This sticker works as a security to ensure product authenticity and MOH approval. For instance, the latest version is the 2012’s third-generation Meditag with a picture of a tiger within a circle. 

Here are the reasons why pirated medical packaging does not include this sticker: 

  • Expensive to manufacture
  • Time-consuming
  • The holographic sticker material is not publicly accessible as it is only available to licensed manufacturers 
Meditag checker app

Besides, you can download a Meditag checker app to examine product authenticity. 

If you are looking for a dependable pharmaceutical supplier that provides over 2,000 products alongside delivery services, Mayflax is your top choice. It has served 25 years in the industry, fulfilling the medication needs of many practices. 

Find out more about Mayflax’s services on our website or contact us for more information.

Ways to Reduce Medication Error and Improve Administration Safety

Ways to Reduce Medication Error and Improve Administration Safety

Medication Error is a preventable adverse effect of medical care that leads to potential harm to patients. The common types of Medication Errors are wrong time error, unauthorised drug error, omission error, and dose error. 

Medication Error

Major factors that contribute to Medication Error are: 

  • Carelessness
  • Exhaustion
  • Unclear Medication Instructions
  • Heavy Workload
  • Lack of Training 

Not to worry; here are several ways to minimise Medication Error cases in your clinic that concurrently improvise your medical administration safety. 

1. Reduce Working Shift Hours

Health practitioners tend to work extended hours in clinics and hospitals to offer the utmost care for patients. However, this adversely affects these hardworking physicians as they experience sleep deprivation, fatigue, and suicidal thoughts

Hence, medical providers need to be aware of their working hours as much as they care about their patients. Besides, a forward rotation of shift work that will not disrupt the circadian rhythm may lead to less fatigue in the workplace. 

Not only do reasonable working hours minimise exhaustion or stress in the workplace, but they also improve working satisfaction and motivation. 

Reduce Working Shift Hours

2. Proper Labelling and Branding to Avoid Medication Error

Similar medicine packaging and appearance may cause pharmacists to supply the wrong medicine to their patients accidentally. It is crucial to properly arrange the treatment according to their respective expiry date label and manufacture brand. 

Moreover, different medicine brands contain different ingredients, even though they serve to treat the same illness. Therefore, proper labelling helps in handing out the right medicine to avoid fatal cases like drug allergies

3. Proper Communication System

With unclear instructions, nurses and pharmacists can get confused when issuing medication to their patients. They might misinterpret the doctor’s hasty handwriting, which leads to providing the wrong dosage or timing. 

One way to counter this problem is to adopt a proper communication strategy among staff members. For example, the STICC Protocol (situation, task, intent, concern, calibrate) encourages teams to provide feedback upon vague instructions.   

Another way to improve communication efficiency is digitalised messages. Instead of giving prescriptions in rapid writing, doctors can send brief emails on the patients’ diagnosis results and further instructions. 

In short, an excellent practitioner-nurse interaction can reduce chances of medical error. 

Proper Communication System

4. Training Program on Medication Error

Many beginner-level medical practitioners may have learnt how to avoid medical errors, yet it is hard for them to recognise or manage this problem. Thus, a training program on detecting such errors is fundamental in clinics or hospitals. 

Simulation-based learning programs prove to be functional in instructing various potential errors in healthcare. Trainees can learn different ways to encounter possible errors and collaborate to solve them.

Fully-trained staff can carry out the performance during training in an actual working environment. Another positive benefit from this training is optimising teamwork ability among members to overcome medical errors. 

Training Program on Medication Error

Mayflax is a well-reputed pharmaceutical wholesaler with 25 years of experience in supplying medicinal products. Visit our website to learn more about our services

Being a Doctor On Call in Malaysia: Advantages & Disadvantages

Being a Doctor On Call in Malaysia: Advantages & Disadvantages

The state of our country has changed drastically in the past year. As industries weather the pandemic’s effects, medical practices are also approaching caregiving differently. Being a doctor on call is a rapidly growing trend in Malaysia, which comes with its advantages and disadvantages.

What brought about this trend

What brought about this trend?

When the coronavirus necessitated new protocols in line with social distancing, it influenced how doctors offer their services to patients. Minimising contact is the best way to guard against the virus, and patients with health problems might opt out of visiting the clinic or hospital. Ultimately, the emergence of “doctor on call” or teleconsultation in Malaysia hinges on this patient behaviour.

Besides that, technological advancements have allowed us to reimagine clinic visits as a house call without the extra mile. Online doctor consultations cover both primary care and specialists, enabling a more extensive reach for treating patients.

While this method is gaining traction for its benefits, there are still several apprehensions to address.

Advantages of Doctor on Call Services in Malaysia

Advantages of Doctor on Call Services in Malaysia
  1. Expands Accessibility  

Teleconsultation can help medical practices stretch their networks and expand access to healthcare. It is especially advantageous for patients seeking immediate medical attention and those who are disabled. Doctors may even reach patients in rural areas or outside the standard care delivery system with the right technologies.

  1. Improves Patient Engagement

Healthcare providers are increasingly aware of the need to interact with patients to engage them in self-care between visits. After all, proactive treatment is never discouraged. Doctors and medical staff alike can utilise remote monitoring to improve outcomes of chronic illnesses whilst cutting costs.

  1. Increases Revenue

Aside from reducing overhead costs per visit, doctors on call can extend hours to rake in more billable time. If patients fail to attend virtual appointments, they may also bill for uncompensated calls. In addition, this service provides a competitive advantage to attract and retain more patients, generating more revenue.

  1. Enhances Clinical Workflow

Teleconsultation can improve clinical workflow efficiency, serving as a channel for quicker prioritisation and triaging cases. Not to mention, the automated record keeping allows better communication, convenience, and elimination of any discrepancies.

Subsequently, capturing and storing patient data will lead to better medical decision-making as well.


Disdvantage of Doctor on Call Services in Malaysia
  1. Not Always Suitable

The online service has the potential to be highly favourable but might not always be practical. Doctors cannot perform a complete routine medical exam on patients over video call; our technology is unfortunately not there yet. Plus, any samples collected for tests will have to be delivered to the lab, particularly for patients with more severe conditions.

  1. Electronic Glitches

Like it or not, sometimes technology fails us. A simple glitch can withhold medical providers from offering the proper consult at the right time, perhaps even causing miscommunication. However, those living in modern metropolises and towns with seamless internet connectivity have a lower chance of facing this problem.

To sum up, being a doctor on call in Malaysia is evidently worth the deliberation. Prescribing medication is only two clicks away, and employing an online pharmacy to make deliveries benefits both patients and providers.

Let Mayflax handle all your pharmaceutical needs so you can focus on quality healthcare.

Preventive Healthcare in Action: Practical Tips Every Clinician Should Know

Preventive Healthcare in Action:

Malaysia is among the top Asian countries with extremely high child obesity rates. Besides that, heart diseases and mental health issues are also prevalent. While some of these cases are due to genetics, most are a result of long-term neglect and poor lifestyle choices.

Read how you can utilize preventive healthcare to help patients switch from being reactive to taking proactive measures for their health and wellbeing.

Practical Tips Every Clinician Should Know

1. Communication is Key in Preventive Healthcare

At the primary level, your main job is to be an educator about preventive measures such as vaccination. One practical tip to keep in mind is that the way you communicate to patients about immunity is key. Studies have shown that while anti-vax groups can influence patients, they ultimately will listen to their doctor’s advice.

Doctors must communicate their genuine belief in the benefits of vaccination even with non-verbal cues. By beginning the conversation about vaccination with a recommendation (instead of an open question), chances of acceptance will be higher. However, to understand the push-back, it may help to gather as much information as you can about their skeptical attitude.

2. Check-in on Check-ups

Since specialists tend to schedule patients for appointments happening months later, patients tend to reschedule. Some might even forget about it altogether! This is where you can play a role in making sure your patients don’t miss out on important screenings.

Sometimes patients may refuse to follow up on an issue with a specialist out of fear, embarrassment, or financial difficulties. As their physician, you can help by directing them to more affordable medical services or by clearing any misinformation. Discovering barriers to screenings and tracking their appointment updates is vital to providing the best preventive healthcare.

Check-in on Check-ups

3. Don’t Ignore Mental Health in Preventive Healthcare

With the Coronavirus rampaging our nation and the lockdown, the public’s mental health is at an all-time low. New cases and declining finances are among the things that plague the minds of restless Malaysians under lockdown. When not managed properly, a patient could develop a serious mental disorder.

Patients often won’t know a serious issue has developed until it’s too late. It takes a sincere conversation with someone to catch the signs of internal struggles early on. While you may not be an expert, you can encourage an open dialogue by asking how they’re doing in life.

If patients show distress over issues like finances or employment termination, they may be indicators of declining mental health. You can help by directing them to a trained therapist. Always prepare to offer free alternatives to patients who cannot afford therapy.

Don’t Ignore Mental Health

One of the best things you can do is to increase awareness of the importance of preventive healthcare. If your schedule permits, reach out to medical schools to conduct a workshop or online seminar. In addition, you could advocate for better community resources so more people can have access to excellent preventive healthcare services.

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Healthcare Hiring: Find Top Talent for Your Clinical Practice

Healthcare Hiring

Every medical practice owner knows that high-quality healthcare starts with hiring exceptional talent. But one common challenge for small independent clinics is the competition. 

It’s difficult to attract quality staff when hospitals and big clinics dominate the talent search war. Sure, you may not be able to compete with facilities or salaries. But it doesn’t mean you have to settle for sub-par medical staff. Instead, you may find that all it takes is a little strategy to send top talents running through your clinic’s doors. 

Find Top Talent for Your Clinical Practice

1. Follow the Talent

Why wait for talent to come when you can go to them? An increasingly common way to make sure your practice is only hiring top-tier medical staff is to identify promising talent early. 

Reach out to your local medical school or college and ask if they will partner you in forming internship programs. This arrangement exposes bright students to a professional medical setting. By setting aside time to mentor them, you’re not just helping students make decisions about their career paths. You’re also inspiring loyalty in a possible future recruit. 

As a result, the school will also gain a reputation for having a hands-on program that prepares its students for a professional medical career. It’s a win-win for everybody. 

2. Know the Hiring Advantage You Have Over Others

Another method is to consider the benefits you can offer to potential recruits. You may be surprised to learn that high salaries and large facilities aren’t always the selling point. There are some things that money can’t buy. 

As a small practice, this is where you have the advantage over large institutions. You are free to offer more flexibility like work-life balance, flexible schedules, increased maternity leave, the option to work remotely, and more vacation days. 

3. Be Creative with Perks and Benefits 

Don’t be afraid to offer tailor-made benefits to individual staff because the standard benefits like medical insurance may not be applicable or a priority to some. 

For example, there could be an outstanding medical staff out there who happens to be a new parent. The flexible schedules you offer may just earn you a star recruit.

If you’re daring, you could even let control be the perk of working in your clinic. Some physicians prefer to work a certain way and being able to call the shots in a few areas could be an attractive benefit. 

Allow them control over specific aspects like the scope of their practice coverage, their working hours, and hiring their own care teams. A little bit of control goes a long way in recruiting and retaining the right staff.

Be Creative with Perks and Benefits

4. Turn to Tech for Hiring

Given that most young people use mobile apps to apply for jobs nowadays, it makes sense to search for your next talent there. Job apps and websites are great places to hire. The key is to choose one that offers a simplified and convenient screening process. 

Finally, your best bet in hiring great staff for your clinic is to plan ahead. Many clinics notice a need for new talent only when the situation is dire. By planning ahead, you avoid settling for average recruits and ensure that you have the budget for a quality addition to your team. 

Whether you’re planning to stock up on medication or simply looking for a reliable supplier for your new clinic, Mayflax is here for you! Find out more about our quality products and affordable services on our website.  

Why Personalized Medicine is the Future of Healthcare

Why Personalized Medicine is the Future of Healthcare

Did you know that medical errors kill more people than cancer, diabetes, or motor accidents in Malaysia? Since so much is unknown about the genetic and environmental factors causing many major diseases, doctors have to rely on guesswork. But personalized medicine may soon give way to a more precise method of diagnosis. More importantly, it could even stop diseases like diabetes, Alzheimer’s, and cancer dead in their tracks.

What Is Personalized Medicine?

What Is Personalized Medicine

Also known as precision medicine or genomic medicine, personalized medicinetailors medical decisions and interventions to individual patients. It utilizes molecular profiling to aid doctors in detecting gene mutations. These mutations may be due to a person’s unique environment, biology, or lifestyle.

In addition, molecular profiling enables doctors to identify other things like cancer biomarkers. This early detection plays a huge role in predicting the chances of a patient contracting cancer. Detecting biomarkers also lets doctors customize effective strategies to prevent cancer and other major diseases.

Reactive vs Preventive

This approach shifts from a previously reactive method to a preventive one. In the past, people have deemed medicine effective based on the fact that it works for most people. But why it doesn’t for the remaining patients is a mystery that has been swept under the rug. As a result, patients need to bear with costly trial-and-error approaches and failed attempts to treat symptoms of misdiagnosed diseases.

Molecular profiling has shown that every individual has a unique genetic code that affects their health in ways we cannot see. By harnessing data on the genetic level, doctors can break the limitations of traditional medicine. Although it is still a relatively new field of study, personalized medicine has paved a trail to a brighter future for healthcare.

Precise Diagnosis in Personalized Medicine

Special blood tests could potentially identify tumor DNA instead of using expensive PET scans that emit high levels of radiation. This can tell doctors if patients are responding to treatment or are in remission. Prescribing drugs based on the tumor’s genetic make-up instead of the type of cancer is a radical approach that could transform the future of medicine.  

Precise Diagnosis

Reduced Risk of Side Effects

Data collected from patients’ genes can predict how different patients will react to a type of medicine. It also informs the doctor on whether or not any harmful side effects will occur, taking out the guesswork involved. Therefore, patients can avoid side effects that might develop from taking an unsuitable drug.

Re-engineer Cells to Fight Cancer

Another way personalized medicine can help is through CAR T-cell therapy. This method involves taking T-cells from the blood of cancer patients and genetically engineer them to attack the cancer cells in their own body.

Re-engineer Cells to Fight Cancer

Prevention over Treatment

Myriads of treatmentscan never compare to an effective method to slow or stop the onset of Alzheimer’s and Parkinson’s disease. The advent of a way to single out biomarkers linked to the diseases may soon promise a whole new approach to prevent them entirely.

Without a doubt, discussions about the future of medical breakthroughs that personalized medicine will bring are exciting. However, we can’t forget how far current practices and medicine have brought us. They did, after all, lay the foundation for new discoveries.

Discover how Mayflax can be your solution to having the best medicine for your patients. With over 25 years of experience, Mayflax is the one-stop solution to your pharmaceutical needs. Find out more on our website!

Boost Patient Wellness with Self-Management Tools

Boost Patient Wellness with Self-Management Tools

Self-management support is typically for those with chronic conditions to help them manage their health consistently. While self-management tools do not improve specific illnesses per se, they positively impact overall patient wellness

These tools allow patients to track their symptoms, create goals, action plans and so on. Leveraging this technique can spark curiosity in patients to learn more about their conditions. More importantly, it cultivates motivation for them to be actively involved in their healthcare.

As technology permeates healthcare, doctor-patient relationships will remain indispensable. Hence, medical practitioners should continue using the best resources to give patients compassionate care.

Self-Management support

What does Self-Management support include?

Aside from supplying information to patients, there are several other facets to consider. Doctors and clinical staff must first commit to patient-centred care, which involves:

  • Scheduling patient visits that focus more on prevention and care management than critical care.
  • Ensuring that patients understand the information and management plan (without the embellishment of too many technical terms).
  • Helping them in goal setting for a healthier lifestyle.
  • Providing proper education and materials for different cultures and health literacy levels.
  • Including the entire care team in planning, executing, and following up on patient visits.
  • Using a good clinical system to keep track of patients.

Strategies & Tools to support Patient Self-Management

Engaging patients in durable self-management habits can inspire them to take the necessary steps for health maintenance. Still, it is up to the patient on how they take care of themselves outside the clinic. Medical care providers may instead advocate wellness programs, health technology, and other effective techniques.

Patient portal registration

Patient portal registration

Accessing the patient portal enables patients to review their health data and be reminded of their doctor’s notes regarding improvements. That way, they can self-manage and even consult with providers between visits. Through direct messaging, doctors can easily adjust medications accordingly, answer questions, revise treatment plans, etc.

In short, patients can use this tool to gain more knowledge about their health while actively participating. This aspect is critical for self-management, after all.

Health apps

Since most people today spend ample time on their smartphones, healthcare practitioners can encourage patients to utilise health apps. Programmes such as fitness trackers or medication adherence apps are highly customisable to the user, making self-management more convenient and practical.

Plus, these tools often have pop-up notifications to remind users of their self-care tasks, progression and more.

Health apps

Other materials

Primary care staff may coach patients to come up with action plans, develop goal-setting worksheets, and teach them some problem-solving tactics. Offer educational materials appropriate for your diverse patients, ones they can act on and understand. Additionally, the two parties can coordinate and set agendas for each visit.

Managing illnesses, chronic or no, is never easy. Incorporating self-management support into any practice could improve doctor-patient satisfaction, and above all, build confidence in patients to lead better lives.

That said, Mayflax is a one-stop centre that provides support for your practice in pharmaceutical purchases. With fast deliveries of a broad range of pharmaceutical products, you can focus on other hectic areas that entail running a clinic.

Find out more about our services or contact us if you have any enquiries.